Vector180 Helps Wildwood Hotels and Their Vacationing Guests to Stay Connected

Posted on August 17, 2008
Filed Under Travel |

WILDWOOD, N.J., Aug. 14 /PRNewswire/ — Even though a majority of Adam Pipitone’s guests at the Aztec, American Safari and Gondolier Hotels are on vacation, they still want access to the Internet. In fact, over the last three years, Mr. Pipitone has seen a marked increase in the number of guests who ask if his hotels have wireless Internet access before they make reservations.
“It seems like everyone is asking for it,” he said. “I figured it was time to do it so I could be competitive.”
But the wireless Internet he initially provided didn’t have the capacity to meet the demands of his hotel guests. Customers who tried to access the Internet were being kicked off, resulting in 15 to 20 complaints a day to the front desk.
“There was no way we could operate like that and keep our sanity,” said Mr. Pipitone.
Enter Vector180. Mr. Pipitone selected the Langhorne, PA-based company after receiving a recommendation from his computer technician. Vector180 representatives came out to do an assessment and provided references. Based on the company’s extensive experience providing wireless Internet access to hotels like his, Mr. Pipitone hired them.
“We have never had a problem since,” he said. “The customers are really happy and satisfied with the service.”
Vector180 is a leading commercial provider of wireless and wired broadband services to the hospitality, recreational and business-to-business marketplaces. Bob Kelly, Vice President of Operations, said many hotels began offering WiFi services when more and more business travelers began bringing their laptops with them on trips.
However, many hotels installed small systems that don’t have the capacity to handle what customers are demanding today. hotel patrons are bringing not just laptops, but also iPhones, Personal Digital Assistants (PDAs) and other wireless devices with them on their trips — and they want to have high-speed, reliable connectivity.
“The systems that were built four years ago are not able to handle the capacity and the needs of travelers today,” said Mr. Kelly.
Recognizing that today’s hotel owners are facing these challenges, Vector180 has joined the Greater Wildwood Hotel/Motel Association to educate owners about trends in wireless service and what they can do to improve their offerings. Vector180 provides free site surveys to help determine customers’ capabilities and needs. During these assessments, Vector180 examines usage and contention reports to determine how much bandwidth is needed to meet current demand.
Mr. Pipitone estimates that about 60 percent of his customers are bringing laptops along with them on trips. With Vector180 providing WiFi, customers of Mr. Pipitone’s three hotels can connect anywhere they want - in their rooms or outside as they sit by the pool or on their decks.
In addition to the WiFi service, Vector180 is providing security measures that will ensure guests cannot interfere with hotel software and ongoing technical support.
“They are great people who know what they are doing,” said Mr. Pipitone.

About Vector180

Vector180 is a commercial provider of wireless broadband access to the Internet. Its solutions for delivering high-speed bandwidth are particularly suited to the hospitality sector (hotels, resorts and marinas), apartment complexes and condominium associations, and corporate customers both large and small. More information about Vector180 high-speed connectivity services can be found at or call 215-243-6468.
Vector180

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